However, no matter how much we enjoy the food,we hardly ever get to enjoy our entire ordered meal. They nearly always mess up our order. They always leave something out of our order. Tonight they left out the mashed potatoes in one dinner, and the okra of another. We have ignored this problem in the past, however enough is enough! This is the third time in a row this has happened. We have been paying for food that we never get. It is too inconvenient to drive all the way back to restaurant to return the food—especially when everything is already setup to eat at home.
It is very frustrating to arrive home and open up you bag or box and find part of your paid for meal missing. Also, the girl at the window was not wearing gloves or a mask while handling orders. When we received the bags it was clear by just counting the boxes that not all of our food was there. The young man operating drive-thru was polite and helpful. I went through the boxes so I knew what was missing explained it to him and showed him the receipt. Then it took a little while.
When he returned with part of what we were missing he said the manager requested to see the bags so they could make sure because the manager was the one who put together our order.
Just them taking the bags back was a health code violation, but in these times with Covid??? When they finally realized that we were right they gave us back our food with what was missing and we left. By the time we got home most of it had to be reheated because it was cold. I visited the Rockwall TX location. No one was wearing protective masks and gloves.
I mentioned it to the employee. I hope that the CEO will take measures to keep customers and employees safe. You guys should really implement a Mask and glove policy. Please consider the health and safety of your Customers and Employees. The young lady in drive thru dropped my entire order on the ground after trying to literally throw the bag at me. Very frustrating. Just went to the location in Coppell, very disappointing. I did a call ahead ordered 2 family sides 2 reg sides. All was shoved in ONE box a box that holds 6 rolls.
Checked and all shoved. Will not be visiting again!!!!! The fish looks to be cut in half. So I asked to speak to someone else. This very unacceptable and I will never go to another Chicken Express again in my life, and I would advise my friends and family not to either! They are a rip off! April 23, pm. This happened in Kaufman, Texas.
I ordered two 1 combos. A boy took the order. She looked like she was stoned. Well she did not return with my drinks. Do you need something else. You forgot the drinks!! Had to tell her 3 times before she got it. Very very unpleasant visit!! We went thru the drive thru last evening — while sitting in line waiting for our order, the kids asked why are the employees inside handling our food NOT wearing masks, gloves hairnets?
One woman with huge wild bushy hair had no hair net was throwing her head around flipping her hair obviously on purpose — when we got to the window, I cancelled our order told them why and they just shrugged their shoulders and Oh Well!!! Well the rude person was the manager… Taylor!!!! Industrial Blvd, Bedford TX. They screwed up both of my orders, and when I drove back to get it fixed, Juan would fix only one. He acted as if their mistake was my fault. Worse, Chicken Express Corp has no way for anyone to complain.
You have to go back to the location. As if Juan, who told me he was the manager, is going to reprimand himself. It requires someone from corporate to fix bad local management. All they care about is making money. I went to the Chicken Express in Desoto, Tx. The girl who takes my order comes outside with her gloves on and walks to her car and closes the gas tank with the gloves on.
Then I am looking through the window to see the manager is wearing gloves as he prepares the boxes, however the teenage girl who is getting fries to put them in the box is wearing no gloves. I told the cashier to just cancel my order due to the girl not wearing gloves. The girl preparing the boxes is not wearing gloves at all. The girl comes to the window not practicing the social distancing, so I barely had my window cracked.
I said but your hands are touching the boxes and that is not what health inspectors are saying on the news. She rolled her eyes and slammed the window. I left and went to one of the best customer service business model practiced Chick-fil-A. All their staff wears gloves from the worker who is passing out condiments to the one taking the order to all who are preparing the orders.
Order While waiting on the order the young lady in t in the window did not have gloves, so asked were are your glove she stated I just came from the bathroom. What When I got home the fish was hard as a rock , hush puppies were cold. I called the manager and was told the would replace my meal but I have to have my receipt.
I went to day and I just want my money back. Customer service is bad Tyler Tx. Old Jacksonville hwy. She was not truthful because I had gotten it the week before! Call or email me any time! After I explained how I was shorted an item in my order to the manager and would like a refund for the missing side, he refers the question to his superior working in the line. This person says I must return the food to get any resolution to my problem and walks away.
And he never changed his gloves after handling my receipt and getting back to work. No where in the store is a sign saying to bring back your food if there is a problem. I had quit using Chicken Express once before for not getting their orders correct but after a long period of time I decided to allow them another try. They will never receive my business again.
Burleson Chicken Express by far one of the worst Chicken Express around. I was just told by GM that they serve you what ever is available when you order a family meal. Needles to say I had to go to another place to get what I wanted. Never again!!!!! I am from Weatherford, Texas this was my first time to one of your store. Tell me I am I wrong or what.
I went ahead and got the chicken they told us it would be I told that she told us a different price he went back then he said we were right. What is wrong with this picture help me please. I would like to know if Chicken Express has changed suppliers for their chicken pieces. In the last few months, in this last month in particular, the chicken thighs are about half the size they had been in the past. Three thighs would more than fill the box the chicken comes in.
I have been a regular customer of the Chicken Express in Benbook on Hwy for at least 30 years, and have also purchased from the Chicken Express near Hulen Mall just off I I am sorry to say that both have smaller chicken pieces and the quality of their sides particularly the fried okra and mashed potatoes have gone down in quality.
I understand that the one on HWY is the original. That is why I expect quality food. This area has supported these sites and would hate to see them lose customers.
I have noticed that where they used to have cars in the parking lot at most times of the day and also going thru the drive thru, that that customer base has fallen off. I can only suspect that has to do with the quality and size of the chicken pieces. The signature iced tea quality is also less. Does anyone in the main office check out these franchises, or do they just leave the quality to the franchise owners?
The main office needs to be on top of how their franchises are doing. I just would like to be compensated or reimbursed with a gift card or some , when I called back with the complaint to the store I was told to bring the food back in , thats bad customer service after I explained , how far away I live.
You claim to serve fresh food which is not the case in Graham, Tx. My last 4 or 5 visits have ended in the same result, inedible chicken, dry and nasty. Does anyone from corporate actually do anything regarding their Chicken Express franchises or is this a fake place for people to vent?
Food always good and hot, servers always polite. Sorry for all these negative remarks.. The Chicken Express on Highway in Seagoville Texas has a mean hateful rude older woman who works there. She talks harsh and has a bad attitude. If you order fish she tells you it will take 15 minutes like she wants you not to order. No matter what you ask for she comes back with a rude answer.
She tries to get the customer to leave by being so rude, I guess so she will not have to do anything. Twice we have gone there and she is so rude we left without ordering. We tried to report her but Chicken Express does not have a customer service number. We sent an e-mail to a person named Wes who the computer said was in charge of that store but they never got back with us. So we will have to go to other Chicken Expresses when we decide to eat at one.
Yesterday evening, While waiting I just looked around the dining area and noticed extreme dust build up on the ceiling return air vents, all of them. This is good, the security camera is hanging from the ceiling by the wires that I suppose connect the camera to the security system. I ordered for home delivery, which never showed up so I called this store to see if they had placed my order and picked it up.
Apparently the cashier had an issue us dining in at 9pm and then makes this ugly face gesture at us when she knew we wanted to dine in. We asked her to speak to her manager.
We sit and eat and cashier goes and sweeps under our feet. No type of respect or manners. Visited your Altus OK store at N. Main St, experience was terrible.
Went through drive-thru, ordered livers and gizzards cooked crispy. I asked for my money back, the manager never apologized for my inconvenience, but she did tell me she had to throw away 2 orders. This was at Ada Ok store. Spent What a joke. This store was awesome when it first opened. I guess the shareholders need all the money they can ripoff from customers. Please put a Chicken Express in Atoka Oklahoma. Hwy 69 runs thru Atoka and gas tons and tons of thru traffic. It would be a great sucess for you..
Please check it out. Thanks Sharon. Can someone answer me on that one I e-mail the person on his Hotmail. Went there again thinking they got better. But still the worst ever. I waited in my car 45 minutes for my meal, they never bought my food to me. I had to get out of my car to go get my meal because they forgot about me after they told me to pull over and they will bring it to me. Do the cameras work?
Because management need to see what is going on. People was pulling of because of the service. I visit your Waxahachie Chicken Express. Every time we visit is checking Express the food is never done correctly the food is either placed in the bags wrong or the orders is totally completely wrong. Or we ordered livers or gizzards and they are hard like they have been sitting up there all day. This is consistently with this location and you can talk to Cheyenne.
The food was good, took a bit to get but it was good. Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page. Chicken Express Headquarters Address and Contact. Chicken Express Headquarters Executive Team. Richard Stuart. Nancy Stuart.
Chicken Express Headquarters Photos. Chicken Express Headquarters Photo. Chicken Express Corporate Office Photo. Chicken Express Resources. September 24, at pm. September 8, at pm. September 7, at am. September 4, at am. September 3, at pm. September 1, at pm. August 31, at pm. August 30, at pm. August 16, at pm. August 8, at pm.
September 12, at am. August 7, at am. Chicken Express. Parent Stuart Group Inc. Website chickene. Dictionaries export , created on PHP,. Mark and share Search through all dictionaries Translate… Search Internet. All the receipts show that because it is something to do with the rolls when they come in.
Very nice guy and never a problem. Great attitude. Maybe you should send him back to Comanche and get rid of the poor excuse of a manager that you have in Comanche. Please let me know how I can use my gift card. Thank you. My order was wrong, I ask for Condiments and it was a problem just for asking for condiments. I asks for 4 fresh hot spicy chicken tenders with fries no salt and a drink. I told the manager the lady was rude to me. Yet , this was okay to treat customer with low hospitality and services.
He told me I drop new tenders for you and you not getting nothing back, AND that order was wrong mild tenders So the police wrote me up criminal trespassing letter! Never gave me my money back because I felt terrible after this. John stated he was the owner of this place. He treated me with no respect and customer services. I ordered a 9 piece gizzard combo meal. I live 30 minutes away so Luckily I was still in town. But I bite into a gizzard while i was driving and it had a nasty taste. I spit it out and puked.
When i looked at the gizzard it was green. I drove back to the location and went to talk to a manager. He just had them remake the order. My family and I love Chicken express but I can tell you this was my last visit.
At least to that location! All of the employees were moving slow except when 2 employees came in to order then they all came to the front to talk to him. I asked the manager if the pies were fried or baked. He asked if I would like one and then charged me for it even though I got sick off of the green gizzard. I have to pay for sauce to go with my food now?
You just lost my business. That is ridiculous. No more. Every time I come to the red oak location my fries are never fresh. I have reported this to the management numerous times. When I also spoke wit Chester the manager he acted as if he was concern apologetic. I will not be a returning customer. And I would like a call back to speak with someone about this at the corporate office.
Visited the chicken express on south Cockrell Hill Road near Duncanville Tx and went inside to order and the lids happened to be off the tea bins and I took pictures to prove it that these bins were the nastiest I have ever seen in my life.
This occurred on April 1st at pm and believe me I have pictures to prove it. An employee charged me the correct amount for my order. Management should look into this scam immediately. Someone is getting paid extra. Richard H. People of llano are no longer wanting to go there because of the yelling and cursing that can be heard from the front door.
Employees are on the verge of quitting do to the unethical and the lack of professionalism this man is having towards staff. Something needs to be done before they have to close down the doors due to these issues. I did not get it. I said oh well when I go back I will tell the manager. I work for the city and rest assured I and anyone I tell will never eat at Chicken express again. So sad. I ordered from Postmates to have my food delivered. I ordered 1 chicken breast and 1mash potatoes.
When the driver brought my food I checked it and my Mash Potatoes were not in my box. The driver went back to Chicken Express and showed the manager the order his name is Nicklas.
He would not give the driver my mash potatoes said was not his fault. I want something done. The driver paid out of his pocket for my Mash Potatoes and brought them to me. Chicken Express on Danforth in Edmond Ok. You are complaining about Popeyes on a Chicken Express Corporate page.
You might try applying at McDonalds. That would be more your speed. Well I certainly hope you are not an employee of chicken express. You are very rude and disrespectful. People like you make me sick bc you degrade others without even knowing them or their situation.
Upon ordering received dried out chichen breast notified staff, replaced with another dried out breast. When I got back to work called manager, she stated they gave me the option to wait on fresh chicken 15min.
I did not have 15 min to wait. Terrible attitude. I will never patronize that location again. I also place a video on Facebook asking others to not support.
Just aweful!!!!!! I want to complain about the Manager who took my order. And complain about the District Manager. I ordered 2 Trojan meals. She gave me 1 Trojan meal at the window. He gave me my order and ordered me to leave. I left and he shortened me my order of a large drink. Very very rude. Horrible service by the Manager and District Manager.
I will never go back. I want to add on the I asked the District Manager for his bosses number and he said there is no one else above him. Give me a break. Everyone has a boss except the owner. Learn from Chik—fila. They have the best Managers and employees. I will definitely go an extra mile or two to go to Chik—fila. I live closer to Chicken Express. But quality of service makes a difference. I purchased a number one and catfish snack at the N. Hwy Grand Prairie, TX location.
The cashier Taylor asked me what would I like for my large drink, I responded with a Sprite. I pull around to the window to pay and receive my order. Taylor mentioned that drink carriers were for orders that had 3 or more drinks. I see a. Taylor returns to the window with my order and I asked does the number one initially comes with a medium drink.
She responds that it comes with a regular drink but that her manager trains them to up charge all drinks and then continues with asking do I want to speak to her manager. My experience this evening has left a negative impact on my view with this location and I will not return as a customer. Dear CE, Boy you dont screen your owners very well do ya? I hope you make contact with them upon getting these complaints because they are ruining your business. I live in Canton Tx and was at the CE last night friday the last one in January The female manager on duty was upset because she had not prepared for a rush at the dinner hour and had many cars in line in the drive through.
I had waited for twenty minutes in line and another 15 at the window when I was asked to move and wait for my order to become ready. I said my order should be ready?
She said it has two more minutes. I said well one of those minutes is gone and by the time I move the time will be gone and my chicken which should already be done will be done. I said its not my fault the chicken was down when it should have been and it seems silly to move when its done by now so I will wait for you to go get it.
When she came back She Threw the bag of two boxed dinners into the window of my car. I figured everything would be wrong but surprisingly only my tenders were spicey which I cant eat but she had not taken out the original tenders only put spicey ones on top. The throwing of my food from the window into my car could be constued as a reason for arrest as it is against the law to assualt someone in anyway regardless if it is boxes of chicken with sharp corners and considering Im an elderly person who had just spent She was rude anyway and as I sat at the window she shoved her employees as she hurried around the kitchen trying to do too many jobs at one time which reduces the work getting done.
There was manager there who stuck his head in the kitchen but of course didnt help who did not appear again. Dark complected about 5 10 or 11 dark hair. If you own a business why would you fault on customer service when its your profit going out the door with piss poor customer service. I guess managment in your CE dont feel customer service is a priority nor do your franchise owners.
Maybe you need to stress that a little more so they are a little more picky when hiring their employees and letting the excons find employment else where.
When CE came to Canton I was so disappointed it was in my neighborhood knowing the stench and trash was going to dirty our country side and tsure enough I wasnt wrong and now to know it employes people who cant control there actions as to assualt people through the drive thru window Im convenienced it should not be here in this small town with a large senior population.
I ve read your complaints and it seems to me you dont much care about the chicken after you get your money and Im not surprised but will be taking it up with our city council and chamber of commerce!
There is more than one way to skin a cat or catch a rat and since you care little I will do what I know how to do and even if your chicken shsck remains it will sell a lot less chicken in the future.
Thank You for your time and consideration and be sure to know my assualt did not go with out me calling my sheriff just to let them know who is working at your franchised establishment. I dont know the store number but the mangers name is Melanie. Before everyone thinks I am about to complain, let me clarify.
I want to rave about this manager and her customer service skills and management abilities. This lady has it going on! Any time we order from there and she is there, our order is always hot and fresh and she pays attention to every detail to make sure our experience is top notch.
She is so professional and so eager to please and takes pride in her store. Her attitude is contagious and her employees move fast and deliberate when she is there. She runs a very tight ship and if I wasnt happy with my current job, I myself feel I would love to work under her. She speaks with high energy and is very articulate. I was in the food industry for 26 years and managers like her are few and far between and it takes a lot for me to take the time to find a way to contact corporate to rave about someone I encounter in the restaurant business.
Melanie at Bridgewood Dr, Fort Worth, TX is a step above the rest and goes above and beyond what is expected to assure her customers are happy. I hope and pray she is well compensated for all her efforts. Thank you, Sincerely a very happy and satisfied customer!!! Marcy and Joe Dixon marcyldixon yahoo. Less than 24hrs later, I received a text alert from my bank about suspicious card activity.
I have a question. I was told the online menu includes corporate prices and the location in Baytown is privately owned, thus their prices are higher. I visited one of your franchised today and I got a to go order. I went inside and ordered. I live 20miles oneway from this store in Clifton, TX. I asked him to pick me up something for lunch from Chicken express. When he got back to the office the order was wrong.
I called the store and was told I had to bring the food back in order to get credit for getting the wrong order. We may not be back in Clifton for a week or so and they want me to bring the food back.
I am not happy with this service that I received. Very rude employees and managers, my son, and little brother went to the chicken express in Abilene, Texas on EN 10Th.
We had a large drink order, and the for some reason was an issue. The lady told my son can I just give you gallons and you can all poor them you selves.
And thus wad all said rudely. If that had been one of my employees, you best believe there would have been consequences. And the manager was just as rude, she In no way tried to apologize for the behavior, or anything.
So I told her I wanted to speak to her boss , and ofcourse all I recieved was attitude. Wow, that just blew my mind. We visit this location all the time, and yes always recieve attitude, but this time just did it, we will no longer go to any of the locations. Were so greatful there is a Buschs chiken right next door.
I thought she was going to ask me also wipe the table and sweep underneath too, but she stopped short of doing that. This was a very insulting and disappointing experience today, and I would like an apology in a reply and assurance that you will talk to the lady on duty behind the counter today and direct her not ask me to do that again. At first, i got the run around and finally got hired. I was told to be there Monday Oct 8, not sure of the date morning at 9AM before opening start.
I got there that day and worked. My first day i worked about 9 hours. The next i quit. Now i am having a problem for my paycheck. Chris said ok i will let you know about your paycheck still once again no paycheck. I am writing to get some help with this situation.
It has been over a month for this paycheck—it could have been mailed to me by now—I have nothing. Nobody reached out to me about my paycheck, not even mailed it to me.
I am very frustrated and aggravated behind this paycheck, its seems like nobody have the answer about my paycheck. So which spelling is it for the founder, Stewart or Stuart? Recently I have been told that I am no longer allowed on the register cause I was short.
I understand the need to pay attention and to make sure the correct change is handed out but I was not the only one on my till. The manger was on my till that day times and I do not believe it should be held against me due to the fact that I was not the only one on the register.
The rule that you will get written up if you are 50 cents over and under causes a bit of a stress. I tried my hardest to make sure that I handed change back correctly. I did my best. Also remember that we are human and the computers can mess up. I was embarrassed and felt like I was being humiliated cause of what happened and angry cause I was not the only one on the same till.
The manager could have messed up. Maybe set up a one more chance deal? Other than that I was upset and felt like I was too stupid to even count. I did like the job. Now i am starting to reconsider. Look the chicken Express in Weatherford ok is new. I drove an hour to take this 2 my Daughter. She called me and said there was no potatoes are gravy. And okra had so much salt it was nasty.
The 12 piece mix was legs and 1 wing. The last week shes been rude to employees and customers been very impatient. Like i said i wish i still had my job but for your boss to call u a smart all because she asked how to make mash potatoes i started to talk how and she said in rude way im not asking you i said ok excuse me.
I know if i respect poeple they respect me. Even if the phone ring she just has that tone like she dont to answer or shes tired or busy. If i could have my job i take it back but its hard when your boss puts eveybody down everyday its somebody shes being rude and talking to them so ugly with an attitude. I would be surprised to see how many will take that disrespect all the time. My number is XXXX i worked at tne one in altus ok on main.
Street i want to know if its right that u can be treated that way the day befor that she was the the same why came behind amd started saying u want to settle this now and i was talking to am employee no need for her to come at me that way at all.
After ordering I saw a large mouse was run across the floor into the kitchen. I I told an employee and he started laughing going about his business!! A mouse running around in broad daylight tells me they know about him. Hello Mr. I first taste your chicken in Lufkin,Tx. Where it famous. For your Tea and your rolls…. Well, my daughter Kayla Luke made up a jingle for your restaurant.
Now you all are building a new location on 45 North Freeway and Airtex. When she saw it……she started singing her jingle. I would love for you and your wife and your team to hear her jingle. In the last 2 months I have picked up chicken during lunch around 1 pm every week. In the last 2 month I have waited minutes for Chicken in a Chicken restaurant.
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