While we do our best, this does occasionally happen. If your order had only one item that went out of stock, you will be refunded in full including shipping costs. If an item is damaged, please email us a clear picture of the faulty item and a description of the damage, as well as a picture of the paper invoice you received. We respond to our emails within 24 hours except on weekends when we are closed. You have 24 hours from the moment your order arrived to report any problems with it.
We ship domestically within the UK only. Orders are not shipped on weekends or holidays, as we do not operate on these days, please be mindful of this, when placing your order. Please also keep in mind that these are estimates from the moment your order was shipped and not placed and may also vary and are not always guaranteed.
This can also be dependent on your local courier service. Please note: we are unable to proceed with orders that contain industrial or non-residential addresses. If you proceed to place this order it will be cancelled and the funds will be returned to your original payment method.
If you are able to change this to a residential address then please let us know as soon as possible and we can then make the necessary changes to your order, in order to proceed. You can also log into your account if you have one and check the status from there. You need to notify us within a day of expected delivery if you haven't received your order. No claims will be accepted after that. We cannot re-ship out the package, so if you would still like the items, you can go ahead and place a new order.
If your package gets lost, please contact us! You are charged when you place the order. We do not accept store credit online at this time. We accept Brandy Melville gift cards online, at checkout you enter your gift card number and then Redeem. Sometimes when your card declines, there will be a pending charge on your account but you will not be charged.
If your PayPal payment did not go through, your order will be placed on hold and you will need to contact us. PayPal refunds are received immediately. Refunds can only be made to the original payment method. Your request will be processed within 10 business days after we receive your return. Your patience is greatly appreciated. Due to the current situation, we have now decreased our returns policy back to 30 days online from purchase. Items bought from the online store must be returned to the address in your return invoice, and cannot be returned in-store.
All items must be returned unworn, unwashed, undamaged, neatly folded, free from hair and make up and with all original tags attached. The following items cannot be returned or exchanged: All jewellery, bodysuits, belts, hats, leg warmers, hair accessories, backpacks, scarves, handbags, keychains, and iPhone cases are non-refundable. We are not responsible for any lost or stolen merchandise incurred upon return shipping.
Please ensure you use a tracked service and keep a record of your receipt, in case of any issues. Refunds will be refunded to the original payment method used to place the order. If you would like an E-gift card instead of a refund, please let us know by writing it down on the return form.
Please follow the instructions on the invoice included with your package. List on the form what items you are returning, and mail to this address:. Your refund will be credit back to the original method of payment used to place the order unless an E-gift card was requested or used to place the order. This includes how long it takes to climb up from one level to another in terms of compensation, as well as whether there is any glass ceiling at all or if promotion within a store is based solely on merit.
They present statistics about their workforce demographics and compare them with other industries that have been seen as having issues with diversity for example, tech fields like software development.
It could also include comparisons between those who work directly face-to-face with customers versus those who work behind closed doors out of sight including warehouse workers. And if Brandy Melville can demonstrate that they actually hire employees based on experience and ability rather than appearance then many concerns over discriminatory practices will disappear. This is the kind of public statement Brandy Melville needs to make in order to show that they are taking this seriously.
It would also help a lot if they stopped with their silence and responded instead of waiting for people to talk about them — especially when those talking about them tend towards non-positive things like accusations of discrimination. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Connect with us. Brandy Melville Brandy Melville is an Italian clothing and fashion accessories brand, marketing its products to teenage girls and young women.
Conclusion Although Brandy Melville has faced a barrage of accusations of discriminatory practices recently, they can reverse the damage done to their PR with some careful firefighting. There are four main areas that need clarification: 1. Article by: John Adarsh. Continue Reading. You may like. Click to comment. In an effort to stay in their good graces, she began to change in front of the executives, typically wearing nothing but thong underwear.
Numerous current and former employees told Insider that professional boundaries were often crossed at Brandy Melville.
They said executives sometimes took retail employees out for drinks, including those who were underage. A former New York manager who left in said Marsan and Longo once brought beers to a store to share with her and a year-old employee. Another former manager recalled executives sending bottles of wine for employees, most of whom were underage, to drink during an overnight shift in a San Francisco store.
Several former employees mentioned the behavior of Longo, the brand's top executive alongside Marsan while Brandy Melville gained footing in the US. One former staffer said Longo approached her on her first day in the Santa Monica store as an year-old, told her she looked like Naomi Campbell, and asked for her number and to take her out.
She declined, but Longo continued to come up behind her, tickling her or whispering compliments in her ear, she said. Marlena, who worked at the Santa Monica store until , recalled Longo pinching her sides and making comments such as, "Oh, are you eating good? Andrea Castagnasso, who owns some Brandy Melville stores in Italy, showed her the room she'd be staying in, she said.
Castagnasso said his room was next door — something that surprised her. She'd thought the apartment was primarily for store employees and models visiting from out of town, not older executives. Castagnasso, in his 30s at the time, took the then year-old manager out for drinks and dinner, she said. She said she had a few drinks with Castagnasso at a bar in Brooklyn. Then, she said, her memory went blank. He told me I was very drunk and wanted it, although I do not believe I was in any way in a state to consent to this.
According to medical records Insider viewed, the manager went to the hospital to receive treatment to prevent HIV and STIs, as recommended for victims of sexual assault. Records from July 28, , said she told medical staff she had been sexually assaulted two days prior. She declined to file a police report despite medical staff advising her to do so, according to the records.
A doctor wrote that the manager said her boss "raped her" and that she recalled having a drink at a bar then nothing until the next morning. But the doctor wrote that she did not wish to press charges because "she may lose her working visa. Castagnasso was a powerful player at Brandy Melville and a personal friend of Marsan's. The manager was in the US on a visa and didn't want to jeopardize it, she told Insider.
Shortly after, she spoke with a few coworkers, one of whom recounted the incident to Insider. Then the manager stopped talking about what happened for years. Technically, Brandy Melville is a brand, not a business. The trademark is owned by YYGM, which controls brands connected to the Marsan family, including the agricultural company San Bartolomeo.
Every Brandy Melville store in the US is owned by a different independent company. Marsan is an ardent libertarian, naming a sub-brand John Galt after the character from "Atlas Shrugged," personal copies of which he displayed in early stores. It's an "unusually complex" structure, said Neil Saunders, the managing director at GlobalData, a research agency.
Saunders said Brandy Melville's attempts to fly under the radar made it "harder for criticism to be attributed to any individual or for the brand to be probed too deeply. The structure adds layers of confusion for anyone pursuing legal action against Brandy Melville.
In , the attorney Tristram Buckley found himself on a wild-goose chase attempting to serve legal papers on someone — anyone — who could be considered an executive at Brandy Melville, he said. Buckley repeatedly visited addresses associated with the brand only to discover that there was no one but teenage girls present.
Buckley told Insider the case was settled out of court. The brand has stores in 15 countries. In , Abercrombie looked into buying all its North American stores, the Canadian franchisees' lawsuit said. At one point, Marsan spoke with Goldman Sachs about going public and shocked the bankers when he told them the business had no debt, Sorgi said. As a privately held brand, Brandy Melville does not disclose its financial figures. Its financials are helped by low costs.
Brandy Melville doesn't have a massive corporate office and has only a few salaried executives. Marsan manufactures the vast majority of clothes in one size at factories that the Marsan family owns overseas. With Supreme, you could argue its roots in skateboarding and counterculture have carried it, along with multiple creative collaborations with notable brands such as Louis Vuitton and The North Face. Brandy Melville pants fit a range of to inch waists, and most of its tops measure from extra-small to small.
All of this culminates on Depop, of all places. You can bookmark, like and comment on items, which at some times makes it feel more like social media than a place to sell clothes — and fosters the environment of flex culture. Search for:.
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