You may also call to make these changes through our automated phone system or to speak to a Customer Service Representative. Call You can check your available balance and recent transactions, make a payment, and update your credit card number, expiration date, telephone number and change your PIN number through our automated system.
Have your personal information ready to give to a customer service representative. The replenishment amount and the low balance level are increased for each additional transponder added to your E-ZPass account. Each Service Center also has a drop box for your convenience after hours. If you choose to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag.
Please Note: Due to the higher cost of the Flex transponder, users who have not used their Flex transponder for HOV transactions on Express Lanes for a prior twelve month period may be asked to exchange their Flex transponder for a standard transponder at no cost.
You will need a Flex transponder only if you plan to travel with 2 or more people in the car on the 64 Express Lanes Hampton Roads and 66 Express Lanes Inside the Beltway, or with 3 or more people in the car on the 95, , and Express Lanes. Due to the higher cost of the Flex transponder, users who have not used their Flex transponder for HOV transactions on these facilities for any prior twelve-month period may be asked to exchange their Flex transponder for a standard transponder at no cost.
Each E-ZPass toll transaction, regardless of which of your transponders you use, deducts from your available balance. It works like a cell phone account with prepaid phone minutes. All transponders on the account draw from the same available balance. E-ZPass statement options are available to help you track your expenses. Monthly and Quarterly summary statements are available online free of charge. If for any reason you want to pay cash at the tollbooth, the transponder must be removed from your vehicle, wrapped in the original Mylar bag, or wrapped completely in aluminum foil.
Otherwise, the toll could be deducted from your E-ZPass account. Since E-ZPass is designed to speed up the toll process, receipts will not be available at the lane when using E-ZPass. Red, Blue or White - A red, blue or white light indicates an unpaid toll. If you are in a cash lane, stop and pay the toll. These lights signal that your account is out of funds or there may be something wrong with your transponder or the way it is mounted.
Contact the Customer Service Center for assistance. Yellow - This signals that your account has reached the low balance level and needs to be replenished.
If you see this light for more than two consecutive days, contact the Customer Service Center. Please note that if enough toll transactions post to your account simultaneously, you may go directly from seeing a green light to seeing a red, blue or white light. Also note that the yellow light is only available at some toll locations. The posted speed limits are set to ensure the safety of the toll collectors and the drivers.
Toll plazas are very busy places and safety is a major concern. It can take up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia toll plazas, and up to 48 hours in out-of-state lanes. If you choose to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag and enclose a note requesting a replacement. In addition to these options, the following DMV locations will accept transponders for return or exchange during normal business hours:.
You can switch the transponder from one vehicle to another as long as you use it on a vehicle with the same vehicle type. Contact the Service Center at to request additional mounting strips so that you can move your E-ZPass transponder between vehicles. You can switch the transponder from one vehicle to another as long as you use it on the same vehicle type.
If you tow a trailer or a boat, your vehicle type will change and so you will need to get a different transponder. When you return your transponder to us, we will either re-issue it to another customer, or send it back to the manufacturer. If it is lost, painted, marked permanently or damaged, we cannot re-issue it and the manufacturer will not take it back. You can request to close your account on this website. Simply log in with your username and password.
Then click on the Close Account tab. If you choose to mail your transponder, please wrap the transponder in aluminum foil or insert it in the original Mylar bag and enclose a note requesting to close your account. If you have lost your transponder and would like to close your account, provide a credit card number to pay for the lost fee.
When all transponders on your account are returned or inactive, your account will be closed and a refund will be processed within 30 days if there is a balance remaining in the account. In addition to these options, the following DMV locations will accept transponders for return during normal business hours:. A trip out-of-state or a change in your driving pattern may have an impact on your E-ZPass account.
Customers can add or remove vehicles—including rentals—with the snap of a photo, update payment information, activate your transponder, and review account activity. Get an E-ZPass mailed to you. It's as simple as registering an E-ZPass account online. Open an Account. Download Form. View a list of E-ZPass locations here.
The TBP invoice will have a license plate image, travel information, and payment options. To add a rental vehicle, access your account online or via our mobile app, PA Toll Pay. When adding the vehicle to your account, indicate the vehicle is a rental.
Enter the start and end dates when prompted. Customers with rental vehicles should check with the rental company regarding their toll policy and payment options before traveling on the PA Turnpike.
Each rental company has a different policy for the payment of tolls. See the Rental Vehicles page on our website for more details. Access your account online or via our mobile app, PA Toll Pay. You only pay the charges when they occur. All E-ZPass Plus transactions are recorded on your statement. All accounts with a prepaid balance and a valid credit card for primary replenishment are automatically enrolled in E-ZPass Plus.
Auto replenishment using a credit card is required to participate. Each time you use a toll facility where E-ZPass is offered, an antenna at the toll plaza reads the vehicle and account information contained in your transponder. The appropriate toll is then electronically debited from your prepaid account. A record of your transactions will be included in your periodic statement. Your E-ZPass transponder is installed using fasteners that come with your transponder.
The transponder should be installed approximately two inches below the top of your windshield above your rearview mirror.
Window tinting may interfere with the readability of the transponder; therefore, it is best that the unit be placed low enough on the windshield to be below the darkest part of the tinting, yet out of your line of sight.
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